Returns & Refunds

This page is a starting template — please review it and add your own business details (legal name, address, timelines) from Admin → Pages.

Damaged or wrong items

If your order arrives damaged, leaking or incorrect, email us within 48 hours of delivery with your order number and a photo or unboxing video. We will send a replacement or issue a full refund.

Returns

For hygiene reasons, opened oils, roll-ons and bath products cannot be returned. Unopened products in original packaging may be returned within 7 days of delivery; return shipping is paid by the customer unless the item was faulty.

Cancellations

You can cancel an order before it is dispatched by writing to us.

Refund timelines

Approved refunds are processed to the original payment method within 5–7 working days. Cash on delivery refunds are made by bank transfer/UPI.

Contact: care@soulstories.in